Frequently Asked Questions

Will my details be kept secure if I order online and/or sign up to your newsletter?

Certainly! Any details shared with us will be kept secure in accordance with international regulations- no details provided to us will be shared with other parties, you will be contacted only with details regarding existing orders- and, should you have opted for it, our exclusive offers newsletter.

How do I know my order was received?

A confirmation email will be sent out shortly after an order has been placed, confirming the time it was received.

Can I place an order by phone, rather than online?

Yes you can. If you have already registered an account with us online, placing an order by telephone is quick and easy, particularly if you know your account number. Please note that for security reasons, orders placed by phone can only be delivered to your credit card’s listed payment address.

Why has my order been put on hold / declined?

In the unlikely event of an order being put on hold or declined, we will contact you via mail with further details. Please check your registered email for further information.

I'm looking for a specific product but I can't find it on your website.

Please contact us if you can’t find what you’re looking for at– and we will do our best to help!